Online Banking Security Center

Nothing’s more valuable than peace of mind.

We’ve got you covered.

From the latest security measures and identity verification to reporting fraud, GDI has your back.

$0 Liability Protection

We will never hold you responsible for unauthorized debit card, online or mobile banking transactions. See something suspicious? Reach out to us immediately and we’ll help you sort it out.

Bill Pay Protection

It comes with your GDI Digital bank account. Pay bills using our Online or Mobile Bill Pay and if, due to our error, your payment is late, we will cover the late fees.

Secure Online and Mobile Banking

Your information is encrypted for your security. We utilize Secure Socket Layer (SSL) technology to encrypt all of your personal and account information. Additionally, your account information, including your statements, is password-protected online in the Account Center.

Information Privacy

We value your trust and your privacy. That's why protecting your personal and financial information is a priority. We limit the sharing of information with others and maintain physical, electronic and procedural safeguards to protect the information we have about you.

Proactive Fraud Monitoring

Your account is monitored for potential fraud and we will alert you if we see anything unusual. If you do have fraud on your account, a fraud specialist will work with you until your issue is resolved.

Dedicated Fraud Specialists

Our Fraud Unit proactively monitors your account for any unusual activity. If we see anything unusual we'll place a hold on those transactions and alert you right away.

Secure Socket Layer Certification (SSL)

We use Secure Socket Layer (SSL) to make it virtually impossible for someone else to access your information.

We take the security of your money and data seriously.

Monitor your account activity regularly

Review your account activity online or via our mobile app. If you see anything unusual, contact us at [email protected] ASAP.

Watch out for requests to disclose personal information

GDI Digital will never request that you send sensitive information via email. Never disclose personal information, like your user ID, password or other confidential information. If you are unsure about an email you receive from us, please email us at [email protected]

Shredding sensitive documents prevents thieves from taking personal information from the trash.

“Phishing emails” are sent with the purpose of fraudulently obtaining your personal identification and account information or luring you into downloading malicious software.

The sophistication of these scams increases all the time. Here are some common themes to phishing emails so that you can better identify them and protect yourself:

Any email with an urgent request for personal or financial information.

Any email with scary, false statements designed to get you to provide information immediately. They typically request usernames, passwords, date of birth, Social Security number, credit card numbers or other personal information.

Identify masking links within a communication by holding your mouse over a link to reveal the actual URL you’ll be directed to. If that URL does not appear to match the link representing it, never click on it, as this could initiate virus installations.

Stay informed about the latest scams. For the latest list of scams, visit the government’s On Guard Online site.

If you believe that you have received a phishing or fraudulent email or have interacted with the email and believe your account security has been compromised, please email [email protected] immediately.

Submit identity verification documents

Once you apply for a GDI Digital Bank Account, the Patriot Act requires that we validate additional information from you to verify your identity before we can finish opening your account. Please click here for more information about this verification process and what type of additional information we will need.

If you believe that you have received a fraudulent email or are worried about your account security, please call [email protected] immediately.

If you believe your identity or financial information is being used fraudulently, email us immediately at [email protected]. The sooner you act, the better the chances of catching the culprit and of limiting the damage.

If you find accounts have been opened in your name without your knowledge, contact the company directly and ask to have them closed. Inform the company that the account was opened fraudulently. Keep detailed notes of your conversation and ask for documentation showing the account has been closed.

If you think your identity or Social Security number has been used without your consent, email the Social Security Administration Fraud hotline at [email protected].

The best way for the authorities to bring criminals to justice and prevent future fraud is through sharing information. Your police report helps authorities gain insight on how the crime was committed.

TTY [email protected] to report ID theft so that law enforcement across the country can use the information to help with its investigations. You can also report ID theft to the FTC online and download their comprehensive identity theft recovery guide: “Take Charge: Fighting Back Against Identity Theft.”

The minute you learn your identity is being used fraudulently, place a fraud alert on your name and identity. This helps prevent future fraud and further tarnishing of your personal and financial records. email the three national credit-reporting organizations and the Federal Trade Commission immediately to place a fraud alert on your name and identity. The email is:

Equifax: [email protected]

Our friendly customer service is available 24/7.